1. Acceptance of these terms
By creating an account, posting or booking a ticket, making a payment, sending a message or otherwise using the service, you agree to these Terms, the Privacy Policy and applicable instructions displayed on the website. You are responsible for keeping your information accurate and current. Do not use the service if you do not agree.
2. Accounts, eligibility and security
- You must use your valid name, email, mobile number, NID and payout information. You may not use another person’s identity or payment account without authorization.
- You are responsible for protecting OTPs, passwords and sessions. If access appears suspicious, change the password and notify us through Contact Us.
- Activity performed through an account may be treated as the account holder’s activity. Admin may block an account and revoke active sessions when inaccurate information, abuse or material risk is detected.
3. Referral benefit
When registration succeeds with a valid referral code, both the inviter and the new user earn the referral amount configured at that time. The code must belong to an existing user. Fake accounts, multiple accounts controlled by the same person, automated registration and referral manipulation are prohibited. Suspicious earnings may be reviewed, withheld or corrected. Referral Earning is not proof of cash withdrawal; it becomes paid according to the administrator’s payout records.
4. Seller obligations and prohibited tickets
A seller represents that every listed ticket is valid, usable, unique and lawfully transferable by that seller. The Ticket ID context, type, vehicle/event, date and time, route/venue, quantity, real price, expected price and reason for selling must be accurate. Fake, duplicated, used, cancelled, stolen, unlawful, altered or previously transferred tickets are prohibited.
The expected selling price must remain within the system limit. A ticket must not be listed when an operator, organizer or applicable law prohibits its transfer or resale.
5. Booking, five-minute reservation and EPS payment
Book Now reserves a ticket for one buyer for five minutes; it does not guarantee payment. The hold may expire if payment is not completed. Booking completes only after the server verifies the transaction status and amount with EPS. Booking your own listing is prohibited.
Pay only through the EPS checkout opened by this website. EPS service, bank/card/MFS limitations, network delay or third-party outage may be the responsibility of the relevant provider. If money appears deducted but the result is uncertain, use Check Payment and contact support with the transaction ID before paying again.
6. Hold money, delivery and buyer validation
A verified buyer payment is recorded as Ticket Hold Money. The seller must deliver the Booked ticket through its Conversation using an accepted image or PDF. The buyer must check names and conditions, date, time, route/venue, seat and usability before marking the ticket Valid. Validation changes the ticket to Exchanged, but seller settlement remains locked until one day after the journey or event. If the ticket is not Problematic, the system may auto-complete the exchange after the configured time.
7. Conversations and attachments
A Conversation is only for the linked buyer and seller to complete that ticket exchange. Harassment, threats, spam, unlawful material, malware, unrelated advertising and encouragement to pay outside the platform are prohibited. Accepted image/PDF attachments are limited to 5 MB. Never send passwords, OTPs, full NID copies, banking PINs or secret card information. Messages and uploads may be retained and reviewed for security, disputes and support.
8. Cancellation, refund and relisting
A buyer cannot self-cancel a Booked ticket when fewer than 12 hours remain before the journey or event. After an eligible cancellation, the old ticket remains as a Refunded historical record, its Conversation becomes read-only, and an Available copy with a new ID/key is created for the seller. This does not by itself prove that money has been returned; System Admin verifies and records any required financial refund.
Refund processing time may depend on the payment provider, bank, MFS or manual review. Duplicate refund demands, chargeback abuse and false claims are prohibited.
9. Problems, moderation and disputes
If there is a problem, do not mark the ticket Valid; use Contact Us and preserve evidence. To protect users and transaction integrity, Admin may Reject or mark a ticket Problematic, reverse moderation, pause a payment release, verify information and block users. Administrative records may be used for reconciliation and audit, without removing rights that applicable law makes mandatory.
10. Commission and seller settlement
The commission rate configured in Website Settings applies to verified transactions. Settlement for an Exchanged ticket unlocks one day after the journey or event. Admin may make partial or full settlements from the remaining hold, and seller net earning is calculated after commission. Sellers must keep MFS/Bank payout information accurate and may be responsible for delays or loss caused by incorrect payout details.
11. Platform role and limitation
The website provides technology for ticket exchange, protected payment records and communication between buyers and sellers. It is not the transport operator, airline, event organizer or original ticket issuer. It does not control journey/event cancellation, schedule changes, admission refusal, operator policy or user-supplied information. To the extent permitted by law, the service is provided on an “as available” basis and liability for indirect or consequential loss is limited. Nothing in these terms removes mandatory consumer rights.
12. Changes, contact and governing law
These terms may be updated for service, security, payment or legal requirements. The new effective date will be published on this page. Use Contact Us for questions, complaints or disputes. Applicable laws of Bangladesh and the jurisdiction of competent Bangladeshi courts apply, subject to mandatory consumer protections.